Last updated: 21 October 2026
These Terms and Conditions (the "Terms") are an agreement between you and SiriusLabs Solutions Private Limited, Door No. 268, Ward No. 13, Surya Mandir K Pass, Pragati Nagar, Banswara, Rajasthan 327001, India, which operates the brand "Botosynthesis" ("Botosynthesis", "we", "us", "our"). Please read them carefully. By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Definitions
- "Services" means our website at botosynthesis.ai, our platform at app.botosynthesis.ai, our mobile app (available on the Enterprise plan only) and our related APIs.
- "Customer" or "you" means the person or business that creates an account and uses the Services.
- "End users" means the people who interact with your chatbots, AI agents or inbox through the Services.
- "Customer Content" means the data, content, bots, flows, templates and messages that you or your end users put into the Services.
2. Our Services
Botosynthesis is a no-code platform for building chatbots and AI agents for WhatsApp (through the official WhatsApp Cloud API), Instagram, Messenger, Telegram and website chat widgets, with an omnichannel inbox and CRM. Features may vary by plan.
3. Eligibility and accounts
- You must be at least 18 years old and able to enter into a binding contract.
- If you accept these Terms on behalf of a business, you confirm you are authorised to bind that business.
- You must give accurate, complete account and billing information and keep it up to date.
- You are responsible for keeping your login details confidential and for all activity under your account. Tell us at once at hi@botosynthesis.com if you suspect unauthorised access.
4. Free trial
New customers can try the Services free for 10 days. No payment card is required to start the trial. The trial does not convert automatically to a paid plan: to keep using the Services after the trial, you must upgrade manually from your account.
5. Plans, prices and billing
- Prices are shown in Indian Rupees (₹) and are exclusive of GST, which is added at the applicable rate. Plans start from ₹1,999 per month. Current plans and prices are shown on our website.
- Subscriptions are billed in advance for each 30-day period and renew automatically at the end of each period. Payments are processed by Razorpay; we do not store full card numbers.
- Each charged period is a full payment. It is non-refundable and not prorated, even if you use the Services for only part of the period, except as set out in section 6 (Refund Policy).
- To cancel, contact our team at hi@botosynthesis.com at least 7 days before your next renewal date. After cancellation, you keep access until the end of the paid period, and no further charges apply.
- If a payment fails, we may suspend your account after notifying you, until the payment is made.
- If you upgrade, the new plan's features and price apply as shown at the time of upgrade. If you downgrade, the change applies from your next billing period.
- The mobile app is available on the Enterprise plan only.
- Third-party fees: WhatsApp message fees are billed to you directly by Meta, and Botosynthesis adds no markup. AI usage fees are billed to you directly by the AI provider whose API key you use. These fees are not part of our subscription price.
- We may change our prices by giving you reasonable advance notice. A price change applies from your next billing period, and you may cancel before it takes effect.
- Refunds are covered by section 6 (Refund Policy).
6. Refund Policy
You can request a full refund within 15 days of your first subscription payment, no questions asked. The 15 days start on the date of your first payment; the free trial period does not count towards them. To request a refund, email hi@botosynthesis.com from the email address linked to your account.
After those 15 days, no refunds are given, including for renewals.
This Refund Policy does not limit any rights you have under applicable consumer protection law that cannot be excluded.
7. Third-party platforms and AI providers
- WhatsApp: you connect your own WhatsApp Business account through the official WhatsApp Cloud API. You must follow Meta's terms, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
- Instagram, Messenger and Telegram: your use of these channels is also governed by the terms and policies of Meta and Telegram.
- AI providers: you bring your own API keys for providers such as OpenAI, Google Gemini, Anthropic Claude, xAI and DeepSeek. Your use of each provider is under your own agreement with that provider. We do not train AI models on your data.
- These platforms are run by third parties we do not control. We are not responsible for their availability, changes to their services, their fees, or actions they take, such as restricting, banning or suspending your accounts or phone numbers.
8. Your responsibilities and acceptable use
You agree that you will:
- get all consents and opt-ins required by law and by platform policies (including WhatsApp's opt-in rules) before messaging end users;
- give your end users any privacy notices required by law, and handle their requests about their data;
- be responsible for your bots, messages, Customer Content, and the AI outputs your bots send;
- keep your AI provider API keys secure; and
- comply with all applicable laws, including Indian law and the laws of the countries where you or your end users are located.
You must not use the Services to:
- break any law or encourage others to do so;
- send spam or unsolicited messages, or messages to people who have not opted in;
- send content that is unlawful, harmful, fraudulent, deceptive, harassing, defamatory, obscene, or that infringes anyone's intellectual property or privacy;
- discriminate against or abuse anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
- upload viruses or other malicious code;
- scrape, crawl or collect other people's personal data without a lawful basis;
- interfere with or bypass the security or proper working of the Services, or access them other than through the interfaces we provide; or
- copy, resell or exploit the Services without our written permission.
9. AI output
AI-generated responses may be inaccurate, incomplete or inappropriate. You are responsible for reviewing and configuring your bots and agents, and for how you use AI output.
10. Data protection and privacy
Our Privacy Policy explains how we handle personal data and forms part of these Terms. For end-user data that you process through the Services, you are the Data Fiduciary (controller) and we are your Data Processor (processor). We process that data only to provide the Services and according to your instructions, with reasonable security safeguards.
11. Intellectual property
- We own the Services, including the software, design, trademarks and the Botosynthesis brand. We give you a limited, non-exclusive, non-transferable right to use the Services during your subscription in line with these Terms.
- You own your Customer Content. You give us a limited licence to host, process and transmit it only as needed to provide and support the Services.
- If you send us ideas, suggestions or feedback, we may use them freely without any obligation to you.
12. Support and availability
You can contact support at hi@botosynthesis.com. We work to keep the Services available and reliable, but they may sometimes be interrupted, for example for maintenance or because of issues with third-party platforms. We do not promise that the Services will be uninterrupted or error-free. If we decide to discontinue a paid Service, we will give you reasonable notice. Subscription fees for the current period are non-refundable, except as set out in section 6 (Refund Policy).
13. Disclaimer
Except as expressly stated in these Terms, the Services are provided "as is" and "as available", without warranties of any kind, to the extent permitted by law. We do not warrant that the Services will meet all your requirements or that results will be accurate or reliable.
14. Limitation of liability
To the extent permitted by law:
- neither we nor our directors, officers, employees, affiliates or suppliers will be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue or data; and
- our total liability for any claim relating to the Services is limited to the fees you paid us in the 12 months before the claim arose.
Nothing in these Terms limits liability that cannot be limited under applicable law.
15. Indemnity
You agree to indemnify and hold harmless SiriusLabs Solutions Private Limited and its affiliates, directors, officers and employees from any third-party claim, including reasonable legal fees, arising from your breach of these Terms, your Customer Content, your messages to end users, or your violation of any law or third-party right.
16. Suspension and termination
- You can stop using the Services and close your account at any time; to cancel a subscription, follow section 5. Refunds are covered by section 6 (Refund Policy).
- If you materially breach these Terms, we may suspend or terminate your account. Where reasonable, we will first give you notice and a chance to fix the breach. We may act immediately where needed to prevent harm, comply with law, or protect the Services or others.
- Before your account is closed, you can export your Customer Content using the export features of the platform or by contacting us. After closure, we delete Customer Content as described in our Privacy Policy, except where we must keep it by law.
- Sections that by their nature should survive termination (including payment obligations, intellectual property, disclaimer, limitation of liability, indemnity and governing law) will survive.
17. Governing law and jurisdiction
These Terms are governed by the laws of India. The courts at Banswara, Rajasthan, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services. Before going to court, please contact our Grievance Officer (section 18) so we can try to resolve the issue.
18. Grievance Officer
- Name: Kalapana Saini
- Email: hi@botosynthesis.com
- Address: SiriusLabs Solutions Private Limited, Door No. 268, Ward No. 13, Surya Mandir K Pass, Pragati Nagar, Banswara, Rajasthan 327001, India
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days of receiving it.
19. Changes to these Terms
We may update these Terms from time to time and will change the "Last updated" date at the top. For material changes, we will notify you by email or in the platform before they take effect. If you continue using the Services after the changes take effect, the updated Terms apply. If you do not agree, you may cancel your subscription.
20. General
- Entire agreement: these Terms, together with the Privacy Policy, are the entire agreement between you and us about the Services and replace any earlier agreements on the same subject.
- Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
- No waiver: if we do not enforce a right, we can still enforce it later.
- Assignment: you may not transfer your rights under these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
- Headings are for convenience only.
21. Contact us
Questions about these Terms: hi@botosynthesis.com, or SiriusLabs Solutions Private Limited, Door No. 268, Ward No. 13, Surya Mandir K Pass, Pragati Nagar, Banswara, Rajasthan 327001, India.
