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Provide single images, image carousels, and descriptions of products to help your customer better understand a product. Media elements such as documents, images, buttons, etc. can help speed up the purchase process.
Give consumers a tap-to-reply experience by offering suggestions for replies and delivering the best conversational experience.
Allow customers to ask questions about the local location of the business, such as stock updates and directions. Feel free to take over the conversation at any time if you feel you need to.
Provide customers with product recommendations through chat and direct them to payment options. Automatically respond to product questions and suggest similar products.
Google’s Business Messages or Google Business Chat is a new mobile conversational channel that can be accessed through Google Maps app or organic Google search results on mobile browsers to create rich, asynchronous messaging experiences that delight customers and drive business results.
Consumers can shop, ask questions, and complete secure payment transactions within the Google Business conversation. Customers can also easily get updates such as order tracking, refunds and handle service inquiries.
Google My Business only allows the lists of businesses with a physical location that customers can visit. Any online businesses that do not have a physical store are not eligible for a Google My Business account.
The chatbot will detect the text inputs from the user side and effectively respond with a better reply thus leading the conversation forward quickly. ou can use the chatbot solution in converting your customer query into business sales and better customer service support.
Well, bots have become an imperative part of almost every businesses- whether we talk about rendering anytime support, or augmenting human productivity, chatbots show a valid reason to get added as a part of customer service management. Furthermore, it improves branding with less customer effort.
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