Get your Facebook Business Manager Account Verified in 10 easy steps
Verification of your Facebook Business Manager account is required to gain full access to your WhatsApp Business API account. You can access WhatsApp Business API even if your Facebook Business manager is not approved. But you will only have limited access to the WhatsApp API! Therefore, to fully utilise WhatsApp Business API for your Business, […]
WhatsApp Business App vs WhatsApp Business API – Choose the best one for your business!
With over 2 billion active users and a variety of built-in features, WhatsApp has become the go-to platform for businesses of all kinds. However, as compared to other communication methods, such as emails/SMS, the platform is slightly more complex to master. Be it a small-scale or large enterprise, businesses worldwide are trying to interpret how […]
Best WhatsApp Template Messages for Ecommerce Businesses
A positive customer experience is crucial to the success of any business. E-commerce businesses have lost $756 billion in the last year due to bad personalised customer experiences! 😧 In this highly competitive industry, customers have far too many options to switch to; one negative experience and your customer is gone forever! If you own […]
Which WhatsApp Account Is Right for You: Personal, Business, or WhatsApp Cloud API?
Introduction With over 1.5 billion active users, WhatsApp is a widely accepted messaging app. With its numerous benefits, WhatsApp is without a doubt the best platform for communicating with friends, family, co-workers, and for other business purposes as well! However, in order to get the best results from the platform, you must use the account […]
Unleash the Potential of WhatsApp Marketing for Your E-Commerce Business
Introduction You’ve probably heard all the hype about WhatsApp marketing and how it’s the next big thing. And you’re wondering if it’s worth incorporating into your e-commerce business. The answer is: it depends. In this post, we’ll explore the pros and cons of WhatsApp marketing and help you decide if it’s right for you. What […]
Why You Should Use WhatsApp Marketing for Your Business
Introduction You’ve probably heard about WhatsApp marketing by now. It’s one of the most popular messaging apps in the world, and businesses are starting to use it more and more to reach customers. But why should your business start using WhatsApp marketing? What are the benefits? In this post, we’ll discuss the benefits of WhatsApp […]
Jio mart launches its store on Whatsapp. If you are a small business, this can affect you!
Recently Jio mart announced the launch of its online store on WhatsApp. With the release of this information, many significant participants in the e-commerce industry began rethinking their approaches to online sales. Small retailers are also becoming uneasy about Jio Mart’s new strategy because it can potentially steal a large portion of their customers. There […]
Majority of your competitors are using this technology to improve their customer experience. DON’T MISS OUT! take a look at how they’re doing it!
Do you invest a lot in trying to provide customers with the finest experience, yet the results are not what you want? It seems that the strategy you have chosen so far for this is less effective than you had thought. The key differentiator between you and your rivals is the quality of your customer […]
Is your business LOSING Customers? This might be an alarming situation! Let’s find out WHY?
Do you know that “65% of customers said they have changed to a different brand because of a poor experience”*? Customer service is without a doubt the key factor in determining a business’s success. Not responding to queries in time, giving inaccurate information, and speaking in an unprofessional manner can all result in poor customer […]
Tug of War | Voicebot vs IVR
Preface Most of the people in my network are from the generation that has seen customer support evolving from being completely manual to this era of end-to-end automation. And in this journey, a major change that many companies adopted was Interactive Voice Response aka IVR. To save cost and to avoid managing massive staff for […]