Exploring Chatbot Terminologies: A Primer for Beginners

Explore chatbot builder as a Beginners friendly environment

Do you feel a bit out of the loop when it comes to discovering new technologies? Don’t worry; it can feel a bit overwhelming when you first start looking into the subject.

The only thing you can do is do some research and take each step one by one.

Although this may sound very simple, it can be quite time-consuming, and you may experience some frustration as you progress. But don’t worry! We are here to help.

Check out these essential chatbot terms so you can read and talk about chatbots with ease!


Chatbots are a friendly way to get help with simple tasks without having to involve a human. They’re like virtual conversation partners that can answer your questions and guide you via websites and mobile messaging apps with a human-like conversation.

Chatbot Builder

A chatbot builder is an amazing tool to create and introduce conversational bots to your customers with minimal technical know-how!

Conversational Channel

A conversational channel is a perfect place to launch your chatbot and let your users interact with it! Think of it as a bridge that connects people with your chatbot—it could be a website, LiveChat, Facebook Messenger, WhatsApp, Slack, Kik, and more.

Artificial Intelligence (AI)

AI is a branch of computer science that is also referred to as machine intelligence! AI powers chatbots to do super cool things that usually only humans can do, like making decisions, understanding different languages, and understanding speech.

Natural Language Processing (NLP)

NLP is an amazing way for computers to make sense of human language! It helps chatbots understand users even when there’s a typo, so users can keep their conversations flowing without any hiccups.

Machine Learning (ML)

Thanks to the wonders of machine learning, AI chatbots can become more intelligent and efficient over time! ML is a branch of artificial intelligence that enables these bots to identify patterns in human language and remember past conversations. With the help of ML, AI chatbots can improve without any additional human input. How cool is that?

Sentiment Analysis

Analyzing the sentiment and tone of a text or spoken language is a fascinating subfield of computer science! Natural language processing and machine learning are used to help us gain a deeper understanding of what people are saying.

Chatbots can use sentiment analysis to get a better understanding of how people feel about certain products or services. It can help the bot detect if attitudes are positive, negative, or neutral.


An application programming interface (API) is a helpful tool that lets different apps talk to each other and makes it easy for developers to add new apps to existing software.

In 2016, Facebook opened up its API to the public, allowing chatbot makers to finally sync up their own solutions with Messenger.


Webhooks, sometimes called web callbacks, are a great way to quickly and easily pass information between different web services. For instance, they can retrieve info from chatbot conversations, like email addresses or phone numbers, and send them directly to your CRM or email marketing software – and vice versa! This makes it simple to keep all your data up-to-date.

Software Integration

Software integration is an awesome way to link up two or more applications! Just like with Messenger integration, you can seamlessly connect ChatBot with Messenger with no coding required!


Attributes are like little bundles of info that chatbots collect when they chat with you, like your name, email, and phone number. Having this info helps your friendly chatbot give more personalized responses!

Chatbot: Hi, can I know your name, please?

User: John

Chatbot: Thank You! How can I help you, John?


Chatbot conversations run better when keywords and phrases that have the same meaning are grouped together. This includes things like the names of products and services you offer! Think of these as entities – they’re super important for a successful chatbot experience.

Creating a list of entities for your chatbot to recognize and pull from user responses can be a great way to make sure your chatbot is giving out relevant answers. For instance, it can even recommend a specific product that a customer might be interested in!

User: I want sneakers.

Chatbot: What’s your color preference for sneakers?




Chat Widget

A chat widget is like having a friendly assistant on your website! It’s easy to set up and customize, and it lets your visitors chat with your chatbot to get the help they need.

ChatBot work like a friendly assistant


Creating a Story in ChatBot is an exciting way to craft engaging conversations for your users! It’s easy to get started, just use conversational elements like bot responses, user input, attributes, and entities. There are endless possibilities to create an amazing and unique experience for your users!


A greeting is a welcome message for your users to kickstart a conversation.

Greeting is behaviour which your chatbot show


When your chatbot does not recognize what a user is saying, it triggers a default fallback message.

I am unable to get what you are saying, please can you repeat?

Transfer (Human Handover/ Hand Off)

The transfer is a great way to help your chatbot user when their issue goes beyond what the chatbot can handle. It involves connecting the user to a real-life chat agent so they can get the help they need!

Quick replies are necessary


Wouldn’t it be nice to have a shortcut when creating more complex chatbot stories? Cloning is here to help! It’s a nifty feature that lets you copy an existing chatbot scenario so you don’t have to start from the beginning.


Filters can be a useful tool for your chatbot to make sure people get the perfect response for their situation – no more, no less. Plus, with filters, you can customize your chatbot’s communication to specific people who visit your website from a certain URL address.

Also, you can filter out the conversations to be sent to a user based on the responses of a user.

Typing Delay

The typing delay is a scrollbar that lets you customize the speed at which your chatbot responds to user input. This helps create smooth, natural conversations!

Quick Reply

Quick replies are like having an extra hand, they provide users with helpful suggestions to help them make decisions quickly and easily. These messages help create a smoother conversation and make the experience better for everyone.

Quick replies are necessary

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