Knowledge Base

Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions. Your users will see questions related to your business instead of the generic “Get Started” button. We recommend you to use the Icebreaker feature.

It will help the audience to start a conversation with your business.

To create an ice breaker for your business, set the frequently asked questions about your business on the Botosynthesis platform.

Navigate to Menu > Settings > General > Frequently Asked Questions and click the “Edit” button.

Before that, you need to set the training phrases on the Botosynthesis platform.

Go to automated responses > Short Keywords > Click on Add Keyword

Now, you need to fill in the details on the next setup wizard (as similar to the image below).

Here in this setup AI wizard, enter your frequently asked question on the “User Expression” field and select the checkbox if your FAQ contains keywords. 

Then, choose the “Flow” option if you already had a chat flow prepared for this training phrase. If you don’t, then fill in the text response to that training phrase in the “Response” field.

You can also choose “+ Add Replies” to give more replies for that training phrase. 

If you had 2 or 3 replies for a single training phrase, then the Messenger chatbot from our Botosynthesis will choose one reply randomly.

If you want to include additional or more training phrases, select the “Add More” option at the start of this setup wizard.

Then don’t forget to save this process.

Like this, you can create “n” number of training phrases inside the platform.

Let’s see how we can use these training phrases as icebreakers on the Botosynthesis platform.

Now, go to the Frequently Asked Questions feature on the “Settings” section and edit it.

Choose the training phrases which you already prepared in the “Automated Responses” section and save the process. That is it. This is how we need to create and use icebreakers on the Botosynthesis platform.

Also, this is how the Frequently Asked Questions look in the mobile view.

Hope this article helps you to learn more about “Frequently Asked Questions” on Botosynthesis platform.

If you have any other doubts or queries, visit other articles on the knowledge base or interaction with our community or contact our support to get your doubts cleared.